Estee Lauder Account Manager

3 weeks ago

Eastbourne, East Sussex, United Kingdom Estée Lauder - Brand Full time
Estee Lauder - Brand Account Manager / Counter Leader - Boots - 30 Hours

Job Summary

The Brand Account Manager is responsible for driving sales turnover and market share through consistently remaining consumer focused. Key responsibilities include:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times

• Maximising sales through selling, providing excellent service and retail standards

• Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines

Sales and Service

• Understand daily/weekly targets

• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.

• Keep up to date with competitor activities and missed opportunities

• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image

• Deliver the Brand Strategy, ensuring the delivery of an effective local plan

• Plan and implement local marketing & events initiatives, aligned to Retailer activity

• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture

• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life

• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate

• Use digital tools to ensure knowledge is kept up to date

• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base

• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs

Operations

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)

• Review retail standards on a daily basis ensuring they are maintained to the required standard

• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes

• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk

• Ensure all information requests are fulfilled accurately, within deadlines set

• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to

• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

Commerciality

• Manage daily replenishment, taking appropriate action where necessary

• Maximise sales performance by utilising all commercial reports before making commercial decisions

• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales

• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control

• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines

• Identify trends and make suggestions to enhance product performance

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