Maintenance Coordinator

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Management Companies (Ventures) Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Maintenance Administrator. As a key member of our support team, you will be responsible for providing first-line support to our customers, tenants, and landlords, ensuring all maintenance tasks are managed quickly and effectively.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and in-person interactions
  • Manage and prioritize maintenance requests, ensuring timely resolution and communication with customers
  • Work closely with internal teams to ensure seamless delivery of maintenance services
  • Develop and maintain strong relationships with customers, tenants, and landlords
  • Assist with administrative tasks, such as data entry and record-keeping

Requirements

  • Excellent customer service skills, with a focus on inbound and outbound calls
  • Strong organizational and time management skills, with ability to prioritize tasks
  • Proficient IT skills, with a focus on Excel
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results
  • Basic DBS check required

What We Offer

  • Competitive salary, with annual salary review
  • Training and development opportunities
  • Comprehensive benefits package, including health insurance and retirement plan

About Us

We are a leading social enterprise, dedicated to creating inclusive and thriving communities for our customers and employees. We prioritize our commitment to safer recruitment, ensuring all employees undergo a basic DBS check.

Working Arrangements

This role is subject to a hybrid working pattern, with the opportunity to work from home for some days each week. You will be required to attend the office full-time for a minimum of 5 days for your first few weeks.



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