Aftersales Sales Professional
3 weeks ago
We are seeking a motivated and customer-focused individual to join our team as an Aftersales Sales Professional at Stratstone Jaguar Land Rover Reading.
Estimated Salary: £14,062 per annum (22.5 hours/week) + £2,400 bonus
About the RoleAs a key member of our service team, you will be responsible for creating outstanding customer confidence in our aftersales service by ensuring a professional performance and exceptional commitment to customer care.
You will operate as a first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. This includes conducting outbound calls for service, MOT, vehicle maintenance, and other aftersales-related bookings.
Your primary objective will be to maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
In addition, you will:
- Be responsible for creating and maintaining strong relationships with our customers to ensure their satisfaction is at the heart of everything you do.
- Operate as a key member of the service team working together to achieve department targets.
- Keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities.
- Log all contact, bookings, and customer record amendments accurately on appropriate systems.
- Use every calling opportunity to improve the customer database, establish and record customer contact preferences.
To be successful in this role, you will need:
- Prior experience in an Aftersales environment is preferable.
- Good mechanical awareness or understanding of cars and parts.
- Excellent communication skills and attention to detail.
- Flexibility and a willingness to work in a team environment.
- A commitment to delivering an unparalleled level of customer service.
Stratstone is part of Jardine Motors Group, a leading motor retailer committed to excellence in customer service and sales. We believe in offering a collaborative and innovative environment where everyone can feel comfortable bringing their whole self to work and enabling all talent to shine.
When you join Stratstone, you will have the opportunity to develop a fast-moving progressive career and assume accountability for delivering the highest levels of service. You will also receive a competitive salary and access to a range of benefits including 33 days of annual leave (including bank holidays), cycle to work purchase scheme, vehicle purchase schemes, and more.
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