Customer Experience Specialist

2 weeks ago


Manchester, United Kingdom Toolstation Full time
Senior Store Assistant (Keyholder)

We're looking for a highly motivated individual to join our team as a Senior Store Assistant (Keyholder) in Manchester Trafford. This role offers 20 hours of work per week, with flexible scheduling to accommodate your needs.

This is a dynamic position that requires a strong customer service background, with the ability to handle deliveries, warehouse tasks, and stocking shelves. As a Keyholder, you'll be responsible for supporting colleagues to deliver an exceptional customer experience.

Key Responsibilities:

  • Handle deliveries, unpack stock, and maintain a clean store environment
  • Prepare orders and ensure seamless customer transactions
  • Provide excellent customer service, addressing their needs and concerns promptly
  • Sell the benefits of Toolstation Club and Trade Accounts, signing customers up for exclusive deals and competitive prices
  • Open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed

We offer a competitive salary of £24,000 - £28,000 per annum, depending on experience, plus additional benefits. If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply.



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