Operations Excellence Lead
1 week ago
Job Overview: We are seeking an experienced Operations Excellence Lead to join our team at a central London Events and Conference Venue.
Salary: £90,000 - £120,000 per annum (dependent on experience)
Job Description:
The Operations Excellence Lead will be responsible for overseeing the strategic execution and management of all aspects of event operations. This key role ensures that events are delivered efficiently and effectively while meeting budgetary requirements.
Key Responsibilities:
- Develop and implement effective operational processes to enhance event delivery and customer satisfaction.
- Lead commercial planning, including pricing strategies, promotions, and inventory management to maximise profitability.
- Collaborate with cross-functional teams to develop and implement catering strategies that enhance customer experience and optimise performance.
- Manage, mentor, and motivate a team of catering staff, ensuring high levels of performance, engagement, and customer service.
- Evaluate budgets, forecasts, and financial performance to ensure that the business meets or exceeds financial objectives.
Requirements:
- A minimum of 7-10 years of experience in event management, with at least 3-5 years in a leadership role.
- Proven experience in managing large-scale events with diverse audiences.
- Strong management skills with the ability to multitask and manage multiple events simultaneously.
- Excellent negotiation, communication, and interpersonal skills.
- Proficiency in event management software and tools.
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