Expert Relationship Manager

2 weeks ago

Sheffield, Sheffield, United Kingdom Irwin Mitchell Full time

Your Role

We are seeking a skilled Strategic Partnership Lead to join our team at Irwin Mitchell. As a key member of our organization, you will be responsible for leading the contractual and relationship management with our Part 35 expert suppliers, developing and delivering the short and long-term CPI business plan, and leveraging the strengths and expertise of IM to maximize the market opportunity for our products in line with our wider firm Supplier Management strategy.

This is an integral role for the Group, requiring the individual to work across the business, developing stakeholder relationships to understand the needs of the business and directly translate those needs into value and improved supplier relationships. You will work with other functions to ensure regulatory compliance and the best commercial outcomes, including the Procurement & SRM Team, the General Counsel Team, Finance, and others across Corporate Services as required.

Key Responsibilities

  • Manage the expert panel across PI & MN
  • Lead the development and delivery of an integrated legal, commercial, business development, and people strategy in respect of experts for the PI & MN teams, linking these to the overall objectives of IM
  • Own the customer value chain for expert evidence, fostering a client-focused culture and continuously tailoring products and services to meet client needs
  • Be proactive with researching and understanding the 'expert' landscape, using this knowledge to implement the strategies and techniques that drive value and benefit and reduce risks

Requirements

  • You will have great experience in relationship management, operating at a mid-management level
  • You will have a strong track record of commercial success within large-scale operational service delivery businesses
  • You will be commercially astute with excellent communication and presentation skills to enable you to engage and influence across all levels within the organization
  • Experience of operating in a complex matrix structure model and ability to manage relationships across various stakeholder groups
  • You will be resilient and change-focused – you will have a track record of delivering incremental improvements within a business
  • You will have drive and ambition and a real passion for continuous improvement
  • Some legal background, especially in handling personal injury/medical negligence, would be very helpful indeed, but not essential

What We Can Offer You

  • 25 days' holidays as standard plus bank holidays – you can 'buy' up to 35 hours of extra holiday too
  • Generous and flexible pension schemes
  • Volunteering days – two days of volunteering every year for a cause of your choice (fully paid)
  • Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme, which gives our colleagues more choice over a hybrid way of working subject to role, team, and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024

Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity, and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment, and Our Pro Bono.

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