Retail Sales Associate
6 days ago
About FRAME
FRAME is a renowned fashion brand established in 2012 by Erik Torstensson and Jens Grede. Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere; through classic design ensuring a combination of timeless perspective of everyday chic outfitting through an effortless foundational denim wardrobe.
Our Story
Since the brand's inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials. FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques worldwide.
About the Role
As a Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect from FRAME. You will be maintaining the highest of retail standards, keeping up to date on product knowledge and replenishing stock, customer service is at the heart of what you do. An expert for all things FRAME and you will be a go-to person to help our customers, you are fully knowledgeable of everything about the brand including the latest events and collections that FRAME are offering.
Key Responsibilities
- Deliver exceptional service to our customers by building rapport, sharing product knowledge, and catering to their needs.
- Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organizing rails, to hosting, you understand there is more to the customer experience than just selling.
- Manage customer feedback and use it constructively to continually raise the bar for service, sales, and retail standards.
- Be responsible for the stock in your department, supporting with deliveries where needed, ensuring core is always fully stocked and calling out when replenishment is needed.
- Keeping the FRAME team up to date with sales, ensuring you are hitting weekly/monthly sales goals and pushing the team to help achieve these targets.
- Working on a weekly retail report to keep the FRAME team up to date on weekly sales/callouts.
Requirements
- ~1-2 year's experience in a retail environment.
- ~ Proficiency in Excel, Power Point, and Microsoft Word.
- ~ Creative thinker and business driver.
What We're Looking For
You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements. As you will be working with FRAME directly, you will be involved with line reviews and knowing the story behind the product, you will be expected to share this knowledge with the team in store in the form of trainings and to always be aware of competitors trends.
What We Offer
Known to be a sales and service expert. Flexible. This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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