Insurance Account Handler

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

We are seeking an experienced Assistant Account Handler to join our team in Edinburgh. As an Assistant Account Handler, you will play a key role in ensuring the smooth renewal of our clients' insurance policies.

Key Responsibilities
  • Prepare renewal schedules and proactively contact clients to ensure compliance with industry regulations.
  • Handle new business inquiries and prepare customized quotations for potential clients.
  • Utilize negotiation skills to explore alternative quotes and find the best solutions for clients.
  • Manage all documentation, including invoices and credit notes, to ensure a seamless renewal experience.
  • Identify cross-selling opportunities and collaborate with colleagues to maximize revenue.
  • Prioritize client requests and strive for satisfactory outcomes, building strong relationships with our valued clients.
  • Adhere to compliance procedures and maintain organized file management.
  • Foster positive relationships with insurance companies to ensure smooth communication and efficient service delivery.
Requirements
  • Experience in obtaining information from clients via telephone and email.
  • Good customer service skills, both written and oral.
  • Good negotiating skills and ability to build relationships with clients and insurers.
  • Good organizational ability.
What We Offer
  • Hybrid working available upon successful completion of probation.
  • Competitive Personal Pension.
  • Annual Bonus scheme (Discretionary based on individual and company performance).
  • Life Assurance cover up to 4 x salary.
  • 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years' service respectively).
  • Career development opportunities with funded support and financial incentives for all professional qualifications.
About Us

Lycetts is a well-established independent insurance broker with a focus on farms, estates, and rural businesses. We offer bespoke financial services, high-net-worth household coverage, commercial and bloodstock insurance, and risk management advice.

We are a unique chartered insurance broking and financial services organization, which strives to be a trusted adviser to our clients. We are proud to be part of the Benefact Group, which in turn is owned by a registered charity, Benefact Trust.

We are a financially secure, professional, and award-winning organization. We pride ourselves in donating a significant proportion of our profits to good causes.

To find out more about us and our fantastic achievements, please visit www.lycetts.co.uk.

Committed to Making a Difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility, and being part of a team.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.



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