Plumbing Specialist

4 weeks ago

East Lothian, United Kingdom Masterfix Full time
Job Title: Plumbing Specialist

About the Role:

At Masterfix, we are seeking a skilled Plumbing Specialist to join our team in Central Scotland. As a key member of our trade services team, you will be responsible for delivering exceptional property services to our customers and clients.

Key Responsibilities:

Trade Related Tasks:
  • Carry out planned and reactive trade-related maintenance tasks allocated by our Client Account Managers or Administrators.
  • Order supplier parts and manage van stock.
  • Participate in out-of-hours call-out rota as required.
  • Provide recommendations and solutions to rectify faults and maintenance issues.
  • Take measurements, estimate labour, and identify materials required for follow-on works.
  • Support other trades when required.

Compliance:
  • Provide timely and accurate electronic worksheets/timesheets, paper-based documents, and detailed reports.
  • Provide before and after photos of work completed.
  • Ensure 100% adherence to client scanning on/off requirements.
  • Maintain and exercise divergence with company equipment, highlighting defects to line managers when required.
  • Drive in a safe and diligent manner, observing road traffic legislation and a strong awareness of parking best practice in line with company policy.

Internal and External Customer Relations:
  • Maintain a professional image of the company at all times, while maintaining and building effective relationships with colleagues, clients, and suppliers.
  • Maintain a flow of detailed information to Client Account Managers or Administrators.
  • Help to resolve any client-related issues or disputes.
  • Make sure work areas are left clean and tidy and carry out work in a safe manner, adhering to company policy, procedures, and risk & method statements.
  • Assist in monitoring practices to ensure compliance with relevant legislation and regulations.
  • Report any H&S issues to management.
  • Undertake robust site-specific risk assessments.

Trade Specific Qualifications/Skills:
  • 2 years plumbing experience ideally specializing in servicing, repairing, and maintenance.
  • NVQ level 3 in Plumbing or equivalent (level 2 will be considered with the right experience).
  • Full UK driving license.
  • Good IT skills and proficiency working via a PDA/mobile device.
  • Excellent customer service/client-facing skills.

General:
  • Comply with company-wide policies and procedures.
  • Participate in training activities, departmental meetings, and toolbox talks.
  • Carry out other duties consistent with the post holder's knowledge and skills.
  • Comply with company's equal opportunities policy.

Requirements:

To be a good team player who takes pride in their work and is willing to collaborate across the business while doing their best to always get a positive outcome from any work they carry out. Must be able to communicate well both verbally and digitally as detailed reports are required for all jobs. To be polite and considerate as most of the day will be spent interacting with customers and members of the public. Must be calm under pressure and always willing to help. Be consistent in terms of attitude, attendance, timekeeping, and workmanship.

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