Plumbing Specialist

4 weeks ago


East Lothian, United Kingdom Masterfix Full time
Job Title: Masterfix Plumber

About the Role:
At Masterfix, we are seeking a skilled and experienced Plumber to join our team. As a Plumber, you will be responsible for delivering exceptional property services to our customers and clients, ensuring high standards are consistently met while observing all legal, statutory, and regulatory requirements.

Key Responsibilities:

Trade Related Tasks:
  • Carry out planned and reactive, trade-related maintenance tasks allocated by our Client Account Managers or Administrators.
  • Order supplier parts and manage van stock.
  • Participate in out-of-hours call-out rota as required.
  • Provide recommendations and solutions to rectify faults and maintenance issues.
  • Take measurements, estimate labour, and identify materials required for follow-on works.
  • Support other trades when required.

Compliance:
  • Provide timely and accurate electronic worksheets/timesheets, paper-based documents, and detailed reports.
  • Provide before and after photos of work completed.
  • Ensure 100% adherence to client scanning on/off requirements.
  • Maintain and exercise divergence with company equipment, highlighting defects to line managers when required.
  • Drive in a safe and diligent manner, observing road traffic legislation and a strong awareness of parking best practice in line with company policy.

Internal and External Customer Relations:
  • Maintain a professional image of the company at all times, while maintaining and building effective relationships with colleagues, clients, and suppliers.
  • Maintain a flow of detailed information to Client Account Managers or Administrators.
  • Help to resolve any client-related issues or disputes.
  • Make sure work areas are left clean and tidy and carry out work in a safe manner, adhering to company policy, procedures, and risk & method statements.
  • Assist in monitoring practices to ensure compliance with relevant legislation and regulations.
  • Report any H&S issues to management.
  • Undertake robust site-specific risk assessments.

Trade-Specific Qualifications/Skills:
  • 2 years of plumbing experience, ideally specializing in servicing, repairing, and maintenance.
  • NVQ level 3 in Plumbing or equivalent (level 2 will be considered with the right experience).
  • Full UK driving license.
  • Good IT skills and proficiency working via a PDA/mobile device.
  • Excellent customer service/client-facing skills.

General:
  • Comply with company-wide policies and procedures.
  • Participate in training activities, departmental meetings, and toolbox talks.
  • Carry out other duties consistent with the post holder's knowledge and skills.
  • Comply with company's equal opportunities policy.

Requirements:
  • Be a good team player who takes pride in their work and is willing to collaborate across the business.
  • Communicate well both verbally and digitally, as detailed reports are required for all jobs.
  • Be polite and considerate, as most of the day will be spent interacting with customers and members of the public.
  • Be calm under pressure and always willing to help.
  • Be consistent in terms of attitude, attendance, timekeeping, and workmanship.

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