Hospitality Team Member Apprentice

4 weeks ago


Bodmin, Cornwall, United Kingdom The Bodmin Jail Hotel & Attraction Full time

About the Role

We are seeking a motivated and enthusiastic individual to join our team as a Hospitality Team Member Apprentice. As part of our dynamic and fast-paced environment, you will receive hands-on training and mentorship while working towards a nationally recognised qualification.

Key Responsibilities

  • Provide exceptional customer service and ensure a warm welcome for guests
  • Assist guests with menu selections and provide recommendations
  • Take orders accurately and efficiently, ensuring special dietary requests are communicated to the kitchen
  • Serve food and beverages promptly, adhering to SOP's
  • Set up and maintain dining areas, ensuring tables are clean and properly set with utensils, glassware, and tableware
  • Monitor and respond to guests needs throughout their experience, including refilling drinks and clearing empty dishes
  • Adhere to food safety and hygiene regulations, ensuring the safety and well-being of both guests and colleagues
  • Process guest payments accurately and efficiently, handling cash and electronic transactions with integrity and precision

Requirements

  • High school education or equivalent
  • Maths & English Level 2
  • Passion for Hospitality and a genuine interest in the industry with a desire to pursue a career in this field
  • Flexibility to work evenings, weekends, and bank/public holidays as required

What We Offer

  • 28 Days holiday
  • Extra days holiday for your birthday
  • Level 2 Apprenticeship qualification
  • An hourly rate increase after 3 months
  • Free meals on shift
  • Free Gym access on-site
  • Service charge & Tronc
  • Company Pension Scheme
  • Exclusive Employee discounts on accommodation, attractions & dining across the THC Group
  • Opportunities for career growth and development
  • Health and wellness benefits
  • Employee Assistance Programme

About Us

The Bodmin Jail Hotel & Attraction is a four-star luxury hotel located in the heart of Cornwall. We are committed to providing exceptional customer service and creating unforgettable experiences for our guests. As a Hospitality Team Member Apprentice, you will be part of a dynamic and fast-paced team that is passionate about delivering outstanding service and exceeding guest expectations.



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