Operational Leadership Manager

1 week ago


Cambridge, Cambridgeshire, United Kingdom REAKT Recruitment Ltd Full time
Job Description

In this dynamic role as a Branch Manager, you will lead a team of approximately 30 permanent and temporary staff in our Peterborough facility. Your primary responsibility will be to oversee the day-to-day operations, managing activities in both the warehouse and scanning bureau.

This is an ideal opportunity for a people-oriented manager with strong supervisory skills who can drive efficiencies, plan for growth, and ensure top-quality service delivery that aligns with customer needs and our high standards.

We are looking for someone with experience in managing scanning operations and located within a commutable distance of our Peterborough location. Additionally, having knowledge of Kofax Capture Software and associated Scanning Hardware (IBML, Kodak etc) would be beneficial but not essential.

Key Responsibilities:
  • Service Delivery
    • Organize and manage the workload for the Peterborough teams to meet daily, weekly, and monthly service demands.
    • Ensure high standards of service quality in line with customer requirements and internal metrics, achieving targeted SLAs and KPIs.
    • Control costs to meet profitability targets and provide actionable management insights through performance dashboards.
  • Commercial Focus
    • Drive profitable growth by understanding cost management and pricing strategies.
    • Collaborate with the Finance team to maintain visibility on costs and key factors that support growth, identifying any required investments in staff or infrastructure.
  • People Management
    • Lead and support the scanning team with a focus on delivering high-quality services.
    • Conduct regular team meetings and support HR matters as needed.
About the Role

As a Branch Manager at REAKT Recruitment Ltd, you will be responsible for overseeing the overall operation of the branch, ensuring efficient service delivery, and driving commercial growth. You will work closely with the team to achieve business objectives and contribute to the development of new initiatives.

The salary for this position is estimated to be around £40,000-£45,000 + additional targeted bonus. The successful candidate will have excellent leadership and communication skills, with a proven track record in managing scanning operations.

You will also have the opportunity to develop your skills and expertise in areas such as cost management, pricing strategies, and Lean Six Sigma. We are committed to supporting your career growth and providing a positive working environment.



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