Clinical Applications Specialist
1 week ago
Clinical Applications Specialist
We are seeking a skilled Clinical Applications Specialist to support customers in the medical imaging field. This role is key to ensuring the smooth adoption of cutting-edge ultrasound products and fostering long-term relationships. You will work closely with Regional Sales Managers to meet the clinical needs of customers, demonstrate products, and provide essential post-sales support.
Key Responsibilities
- Customer Training: Install ultrasound systems at customer sites and provide thorough training to ensure effective use of the product.
- Sales Support: Collaborate with sales teams to demonstrate product capabilities, assist in closing deals, and support clinical discussions.
- Post-Sales Ownership: Take charge of customer relationships post-sale, ensuring product satisfaction and handling any technical or clinical issues.
- Customer Relationship Management: Actively manage client interactions through a CRM tool, updating relevant information and tracking sales/clinical activities.
- Client Visits & Events: Represent the company at key client sites, regional, national, and international events, maintaining strong business relationships.
- Identify Opportunities: Recognize potential for upselling and cross-selling within new and existing customer bases and communicate these opportunities to the sales team.
Requirements
- Experience:
- Minimum of 3 years in diagnostic imaging, preferably ultrasound such as a nurse/ Sonographer, or at least 2 years in a similar Clinical Applications Specialist role with a proven ability to learn ultrasound technology quickly.
- Problem-Solving: Strong capability to identify issues and provide customer-focused solutions on-site, via phone, or email.
- Skills:
- Excellent interpersonal and communication skills for managing relationships with customers and internal teams.
- Well-organized, able to manage multiple tasks, and adapt to a fast-paced environment.
- Strong teamwork and cross-functional collaboration.
- Proficiency in Microsoft 365, CRM tools, and fluent in English (and relevant local languages).
- Additional Requirements:
- Must reside in the designated region and meet all local governmental requirements (e.g., background checks, vaccinations) to access hospital settings.
- Valid driving license and willingness to travel up to 50%, occasionally outside regular business hours.
- Ability to lift and move medical equipment weighing up to 10kg.
Looking forward to receiving your application.
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