IT and Post Production Technician

3 weeks ago

Leeds, Leeds, United Kingdom True North Post Full time
Job Title: IT and Post Production Technician

True North Post, a leading post-production facility, is seeking a skilled IT and Post Production Technician to join our team. As a key member of our technical support team, you will be responsible for maintaining and troubleshooting both office and broadcast-related IT systems, including cloud operations and on-premises operations.

Key Responsibilities:
  • Providing technical support for office IT infrastructure, including desktops, laptops, servers, networking devices, and storage solutions.
  • Installing, configuring, and troubleshooting software, hardware, and peripheral devices.
  • Collaborating with third-party vendors for software updates, hardware repairs, and new technology integrations.
  • Assisting in temporary and remote office set-up and support, including preparing devices for use on location.
  • Developing and maintaining local networks in ways that optimise performance.
  • Ensuring the security and privacy of networks and computer systems.
  • Providing guidance to users – in person, remotely or by phone.
  • Organising, scheduling and recording upgrades and maintenance.
  • Conducting daily network backup operations.
  • Asset tracking IT equipment across all sites.
  • Ordering all hardware, including hard drives for archiving and LaCie drives for tapeless rushes.
  • Maintaining a 'spares' department.
  • Collating information for cap-ex requests and ordering new equipment.
  • Monitoring file management and recovery.
  • Providing ad-hoc support and holiday cover to IT Manager.
Post-Production and Media Support:
  • Providing technical support for post-production systems, including DaVinci Resolve, Avid Media Composer, Pro Tools, and other creative tools used in media editing and post-production.
  • Training colleagues on unfamiliar office and editing software.
  • Installing and maintaining of NLE equipment, such as workstations for edit assistants, editors and producers.
  • Troubleshooting issues related to media storage, such as Avid NEXIS, Synology and other SAN/NAS systems.
  • Troubleshooting file formats, codecs, and audio/video sync problems.
  • Performing media wrangling tasks, including system set-up, testing, ingesting, transferring, backing up, and organising media files for production teams prior to deployment.
  • Supporting cross-departmental workflows, ensuring that assets move smoothly between the production and post-production stages.
Broadcast and Production Support:
  • Maintaining and supporting broadcast systems, including Blackmagic Design hardware, the Avid Ecosystem, Adobe Suite applications (Premiere Pro, After Effects), and other broadcast-focused tools.
  • Performing system upgrades, installations, and troubleshooting for broadcast-related technologies.
  • Assisting with the configuration of live streaming set-ups, including audio/video feeds, encoders, and streaming software.
  • Monitoring logs to proactively support Post-production connectivity, especially during times of high throughput.
Requirements:
  • 3+ years of experience in IT support at a SME, preferably within a media or broadcast environment.
  • Bachelor's degree in IT, Broadcast Engineering, Media Technology, or a related field or equivalent work experience.
  • Proven competencies in post-production systems (DaVinci Resolve, Avid Media Composer, Pro Tools) and broadcast technologies (Adobe Suite, Blackmagic Design, etc.).
  • Strong understanding of video/audio file formats, codecs, compression techniques, and file transfer protocols.
  • Experience with network troubleshooting, user account management, and IT security.
  • Familiarity with macOS, Windows, and Linux operating systems, as well as experience with media storage solutions (NAS/SAN).
  • Experience with media asset management systems and project archiving best practices.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot hardware and software issues across a diverse range of tools and systems.
Skills:
  • A strong communicator: able to explain technical issues to non-technical team members in a clear, uncomplicated and concise manner.
  • Adaptable and Organised: flexible in responding to shifting priorities and the fast-paced nature of media production.
  • The ability to work independently and as part of a team.
  • Attention to detail.
  • Respect: Ability to work in a diverse and inclusive workplace, always maintaining a professional and discreet approach.
  • Ability to work under pressure and multitask.

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