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Sales and Service Director
3 weeks ago
About the Role:
We are looking for a Service Operations Manager to oversee the service and parts side of our business in Kings Lynn. This is a unique opportunity to join a family-run business with a strong reputation for excellence and drive its continued growth and success.
About the Company:
Our client has been established for over 40 years and has developed a strong presence globally, with a reach to 30+ countries. They are committed to innovation and continuous improvement, and we are looking for someone who shares these values and is passionate about delivering exceptional customer service.
About You:
To succeed in this role, you will need a customer-facing sales background, experience managing or supervising a team, and a strong understanding of engineering principles. You should be flexible and able to work on-site Monday to Friday, 8:30am-5pm, with the ability to adapt to changing priorities as needed.
Key Responsibilities:
Oversee the service and parts operations, ensuring seamless delivery of high-quality services to customers.Develop and implement plans to improve service and parts efficiency, including equipment diagnostics, maintenance, and repair.Collaborate with suppliers to source high-quality, cost-effective service and parts.Manage a team of service technicians and engineers, providing guidance and support to ensure excellent customer service.Benefits:
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of the business. In return, you can expect a competitive salary of £32,000 - £40,000, plus benefits including bonus, progression opportunities, and 32 days holiday (including bank holidays).
