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Customer Service Representative
2 months ago
Job Summary:
The Work Shop is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Main Responsibilities:
- To provide a knowledgeable and professional customer service experience, covering a broad range of services and products.
- To resolve customer complaints and issues in a timely and efficient manner.
- To maintain accurate records and update our database with customer information.
- To work closely with our sales and marketing teams to achieve sales targets and improve customer satisfaction.
- To identify and implement process improvements to enhance customer experience and efficiency.
Key Requirements:
- Previous experience in a customer-facing role, preferably in a service industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
What We Offer:
The Work Shop offers a competitive salary, comprehensive benefits package, and opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
