Current jobs related to Patient Booking and Administration Contact Call Agent - Oxford, Oxfordshire - Oxford University Hospitals NHS Foundation Trust
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Contact Call Agent
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and organized individual to join our team as a Contact Call Agent. In this role, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.Main DutiesBook, reschedule, or cancel appointments...
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Contact Call Agent
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleOxford University Hospitals NHS Foundation Trust is seeking a skilled and compassionate individual to join our team as a Contact Call Agent. In this role, you will be responsible for booking, rescheduling, and cancelling appointments for patients in line with clinic rules and guidelines.Key ResponsibilitiesUtilize databases such as DoS Matrix,...
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Contact Call Agent
2 months ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Contact Call Agent. In this role, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and guidelines.Key ResponsibilitiesUtilize appropriate databases to ensure adherence to scheduling guidance...
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Contact Call Agent
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Contact Call Agent. As a key member of our outpatient services team, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and guidelines.Key ResponsibilitiesUtilize appropriate databases to...
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Contact Call Agent
2 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled and detail-oriented individual to join our team as a Contact Call Agent. In this role, you will be responsible for booking, rescheduling, and cancelling appointments for patients in line with clinic rules and guidelines.Main ResponsibilitiesBook, reschedule, or cancel appointments for patients in line with clinic rules and...
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Contact Call Agent
2 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled and compassionate individual to join our team as a Contact Call Agent at Oxford University Hospitals NHS Foundation Trust. As a key member of our patient appointment booking team, you will play a vital role in ensuring the smooth operation of our outpatient services.Main ResponsibilitiesBook, reschedule, or cancel...
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Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.Key ResponsibilitiesBook,...
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Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.Key ResponsibilitiesBook,...
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Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and guidelines.Key ResponsibilitiesUtilize appropriate databases to ensure adherence to scheduling...
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Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that appointments are booked, rescheduled, or cancelled in line with clinic rules and...
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Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that appointments are booked, rescheduled, or cancelled in line with clinic rules and...
-
Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.Key ResponsibilitiesBook,...
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Contact Centre Agent
3 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and cancelling appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.Key ResponsibilitiesBook,...
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Contact Centre Agent
3 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and cancelling appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.Key ResponsibilitiesBook,...
-
Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that appointments are booked, rescheduled, or cancelled in line with clinic rules and...
-
Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and guidelines.Key ResponsibilitiesUtilize appropriate databases to ensure adherence to scheduling...
-
Contact Centre Agent
1 month ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and cancelling appointments for patients in line with clinic rules and guidelines.Key ResponsibilitiesUtilize appropriate databases to ensure adherence to...
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Contact Centre Agent
4 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that appointments are booked, rescheduled, or cancelled in line with clinic rules and...
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Contact Centre Agent
4 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that appointments are booked, rescheduled, or cancelled in line with clinic rules and...
-
Contact Centre Agent
4 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that appointments are booked, rescheduled, or cancelled in line with clinic rules and...
Patient Booking and Administration Contact Call Agent
2 months ago
We are seeking a highly organized and detail-oriented Contact Call Agent to join our team at Oxford University Hospitals NHS Foundation Trust. As a Contact Call Agent, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities- Appointment Booking and Management: Book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.
- Patient Communication: Deal with patient enquiries in a sympathetic and effective manner, ensuring they receive a full explanation and response.
- Data Management: Update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality.
- Referral Management: Utilize the e-Referral System (eRS) to locate and identify patient's referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List.
- Collaboration and Liaison: Liaise closely with the clinical and administration staff in various hospital departments and GP surgeries, ensuring accurate information is given at all times.
- Training and Development: Assist with the training of new team members and participate in ongoing training and development opportunities.
- Administrative Support: Assist with administrative work for other departments within OUH as needed.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. We are committed to delivering compassionate excellence and putting patients at the heart of everything we do.
What We Offer- Hybrid Working: Once all training has been completed fully, you will have the opportunity to work from home or in the office.
- Free Parking: We offer free parking on site.
- Restaurant Area: Our office has a restaurant area where you can take breaks and socialize with colleagues.
