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Contact Centre Agent

2 months ago

Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and organized individual to join our team as a Contact Call Agent. As a key member of our team, you will be responsible for booking, rescheduling, and canceling appointments for patients in line with clinic rules and guidelines.

Key Responsibilities

  • Utilize appropriate databases to ensure adherence to scheduling guidance from each respective service.
  • Update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality.
  • Deal with patient enquiries in a sympathetic and effective manner, ensuring they receive a full explanation and response.
  • Liaise closely with clinical and administration staff in various hospital departments and GP surgeries.
  • Assist with the training of new team members.
  • Perform administrative tasks as required.

About Us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. We are committed to delivering compassionate excellence and putting patients at the heart of everything we do.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career development and training.
  • A competitive salary and benefits package.
  • A hybrid working arrangement, with the option to work from home.

Requirements

  • Customer Service Skills.
  • GCSE Maths and English (Grade C and above).
  • Contact Centre Experience (desirable).
  • Knowledge of EPR/DrDoctor/e-RS (desirable).