Multi-Site Accommodation Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom Oyster Full time

About the Role

Oyster is seeking a highly skilled and experienced General Manager to lead our portfolio of student accommodation properties in Birmingham. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operations of our sites, delivering exceptional customer experiences, and driving business growth.

Key Responsibilities

  • Lead the Accommodation Team to ensure seamless operations and meet tenant needs.
  • Serve as the primary student liaison for check-ins, wellbeing, and events.
  • Oversee check-in/out, Summer Turnaround, and maintenance during student transitions.
  • Handle complaints, disputes, incidents, and report resolutions.
  • Ensure Health and Safety compliance and manage site standards.
  • Oversee property KPIs, financial performance, and monthly reporting.
  • Drive accommodation sales to achieve 100% occupancy and manage the site budget.

Requirements

  • Portfolio management experience of minimum 600 beds.
  • Understanding of P&L and Budgets.
  • Strong understanding of sales and marketing principles.
  • Excellent communication, interpersonal, and leadership skills.
  • Excellent communication and customer service skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Experience in the PBSA, BTR, or Hotel sector.

About Oyster

Oyster is a leading provider of student accommodation, committed to delivering exceptional experiences and creating a home environment where everyone feels safe, comfortable, and belongs. We are passionate about creating a positive impact on our students' lives and are dedicated to excellence, sustainability, and community wellbeing.


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