Product Governance Director

2 weeks ago

London, Greater London, United Kingdom Harnham Full time
Job Summary

We are seeking a highly skilled Product Governance Manager to join our team in Leicester, London, or Bexhill. As a key member of the core insurance strategy function, you will be responsible for ensuring robust governance practices and developing strategies that prioritize positive consumer outcomes.

Key Responsibilities:

  • Develop and implement a robust product governance framework encompassing new product launches, updates to existing products, annual product reviews, and ongoing monitoring of KPIs to identify risks.
  • Ensure activities align with customer-centric principles and regulatory compliance.
  • Represent the voice of the customer in business projects, safeguarding regulatory compliance and delivering consumer-focused outcomes.
  • Oversee and coordinate updates to key customer documents through the Policy Wording Forum, ensuring policy wording accurately reflects product coverage and aligns with stakeholder expectations.
  • Fulfill SMCR responsibilities, including maintaining accurate product documentation (IPIDs, Policy Documents, Schedules of Insurance), ensuring ethical sales practices, and addressing post-sales barriers.
  • Ensure accurate and relevant product disclosures are integrated within customer interactions (digital and telephone) and colleague user guides.
  • Lead assessments of new regulations, evaluate their business impact, and drive appropriate governance adaptations to maintain compliance and uphold reputation.

About the Role

The ideal candidate will have excellent knowledge of FCA regulations, including PROD, and ICOBs. They should also have experience working in the general insurance industry and strong product management skills. Additionally, they should possess strong stakeholder management skills, excellent written and verbal communication skills, and strong Excel skills.

What We Offer

  • A competitive salary up to £70,000.
  • Car allowance.
  • Pension match up to 10%.
  • 27 days annual leave.
  • Flexible working pattern.

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