Quality Assurance Director

15 hours ago


Burton upon Trent, Staffordshire, United Kingdom Solmar Villas Full time

Solmar Villas is seeking a Quality Assurance Director to oversee the quality control of our villa portfolio. This is a full-time, permanent position based in a hybrid (home & office-based) setting.

About the Role

The ideal candidate will have proven ability to meet deadlines and deliver top-quality work under pressure. They will be responsible for developing and implementing a Quality Management System to maintain high villa standards pre, during, and post-season. The Quality Assurance Director will also manage the investment process, ensuring timely and cost-effective resolution of quality issues.

Key Responsibilities
  • Oversee villa complaints and client feedback, ensuring accurate representation of properties
  • Track ROI on villa improvements and report on actions taken to senior management
  • Review and monitor industry standards, ensuring compliance with quality procedures and specifications
Requirements
  • Experience within the travel industry or a similar environment is preferred
  • Excellent project management skills with the ability to manage multiple priorities
  • Some overseas travel required
Compensation

We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience.



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