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Swim Team Leader

2 months ago

Chatham, Kent, United Kingdom Sporting House Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Swim Team Leader. As a key member of our swimming team, you will play a vital role in delivering a premium experience to our customers.

Key Responsibilities
  • Supervise the safety of our swimming lesson provision and deliver lifesaving and first aid provision.
  • Ensure excellent standards of customer experience and premium facilities.
  • Support the teaching team and use technology to engage customers.
  • Work as part of a team to deliver a premium experience, including customer engagement and attending training and team meetings.
  • Provide lifeguard duties for learn to swim lessons for 0-11 year olds.
  • Plan, deliver, and review high-quality learn to swim lessons for 3-11 years, babies, and adults.
  • Deliver exceptional customer care to every swimmer and family member in and out of the water.
  • Ensure the safe provision of all equipment usage, storage, cleaning, and maintenance.
  • Complete and record electronically all relevant health and safety checks as assigned.
  • Help maintain the facility to a high standard at all times.
  • Demonstrate a commitment to personal development through training, observation, and feedback on performance.
  • Be a positive role model for young people and encourage them to reach their full swimming potential.
  • Deliver the swim experience, including servicing customer inquiries and attending regular training with the swim team.
Person Specification
  • Fully funded training and qualifications provided.
  • Excellent communication and interpersonal skills.
  • Customer service focused and demonstrates a determined and committed approach to quality of standards and cleanliness.
  • Perseverance and patience to encourage and put people at ease.
  • Energetic, passionate, and hard-working personality.
  • Ambition for changing children's lives and making a difference.
  • Reasonable swimming ability.
  • Able to work in an active, energetic sporting environment.
Employee Benefits
  • Great annual leave package.
  • Birthday off.
  • Bright and colourful work kit.
  • Discount on swimming and gymnastics lessons for family and friends.
  • Employee recognition scheme, rewards, and team events.
  • Monthly staff training and collaboration.
  • Multiple training and qualification opportunities.
  • Employee assistance programme.