Store Operations Manager

3 weeks ago

Whitstable, Kent, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will play a vital role in ensuring the smooth operation of our stores.

Key Responsibilities

* Work in a fast-paced retail environment, providing excellent customer service and leading by example

* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations

* Be there for customers, listening to them and helping to make sure they leave the store with what they came for

* Look for ways to improve service, including coaching your colleagues and giving feedback to the team

* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop

* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store

What You Will Need

* To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met

* To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work

* To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date

* To be comfortable taking the lead, and overseeing the store in the absence of your Manager

* To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues

What's in it for You

At Tesco, we offer a range of benefits that will make your career with us rewarding and enjoyable.

* You'll have the opportunity to work in a fast-paced retail environment, with a variety of tasks and challenges to keep you engaged

* You'll have access to ongoing learning opportunities, and award-winning training to help you develop your skills and career

* You'll be part of a diverse and inclusive team, where everyone is valued and respected

* You'll have the opportunity to make a real difference to our customers and communities, and to be part of a company that is committed to making a positive impact

About Us

At Tesco, our vision is to become every customer's favourite way to shop, whether they are at home or on the move.

Our core purpose is 'Serving our customers, communities and planet a little better every day'.

We're committed to providing a fully inclusive and accessible recruitment process, and to supporting our colleagues in their careers and personal lives.

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