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Service Engineer Coordinator

2 months ago

Cannock, Staffordshire, United Kingdom Nicholas Clarke Associates Limited Full time
Job Description

Company Overview

Nicholas Clarke Associates Limited is a leading provider of engineering solutions, offering a wide range of services to various industries. We are committed to delivering high-quality products and services, and we are seeking a skilled Service Engineer Administrator to join our team.

Job Summary

We are looking for a highly organized and detail-oriented individual to provide administrative support to our engineering team. The successful candidate will be responsible for receiving and processing customer servicing orders, ensuring planned maintenance and servicing is fulfilled on time, and facilitating comprehensive reports of work carried out.

Key Responsibilities

  • Receiving and processing customer servicing orders
  • Ensuring planned maintenance and servicing is fulfilled on time, within budget, to scope and to full customer satisfaction
  • Facilitating and organizing both planned and reactive service calls
  • Assigning engineers to service visits, arranging hire of access equipment and processing service visit reports
  • Liaising with engineers on site, ensuring full communication and understanding of required service work
  • Facilitating comprehensive reports of work carried out
  • Working closely with the Project Manager to ensure work is within project scope and appropriately issued
  • Providing technical / engineering updates to clients to ensure they understand scope of work

Requirements

  • Engineering Administration / customer support experience
  • Experience within a general engineering or manufacturing environment
  • Good Mechanical and/or Electrical engineering knowledge
  • Strong organisation, communication and time management skills
  • Excellent communication ability with experience of customer facing

What We Offer

Nicholas Clarke Associates Limited offers a secure position with great opportunities for long-term progression. We are committed to helping our employees develop their skills and advance their careers. If you are a motivated and detail-oriented individual who is passionate about engineering, we encourage you to apply for this exciting opportunity.