Luxury Service Professional

4 weeks ago

London, Greater London, United Kingdom THE ROOF GARDENS Full time

Welcome to The Roof Gardens, a luxurious oasis in the heart of London. As an experienced Bartender, you will be part of a dynamic team dedicated to delivering exceptional service to our discerning members.

We are seeking a highly skilled professional with a passion for mixology and a keen eye for detail. You should have a solid background in high-end drinks service environments and excellent customer service skills. Ability to remain calm under pressure is essential.

The Role

We require a skilled Bartender to join our front-of-house service team. Your primary responsibility will be to deliver a world-class drinks offer alongside a highly trained and charismatic team. You will be proud to uphold our service standards, producing beautiful and delicious drinks every time.

Key Responsibilities:

  • Exceptional Service: Greet customers by name, provide a welcoming atmosphere, and learn their preferences to deliver exceptional service, taking note of allergies and other critical information. Communicate with colleagues across the club as needed.
  • Service Standards: Produce beautifully crafted hot and cold drinks for members following agreed recipes and SOPs, ensuring impeccable presentation and efficient service.
  • Inventory Management: Assist the team with stock-taking and inventories, anticipate periods of peak demand and large-scale events for additional supplies. Follow instructions from line managers regarding reporting, record-keeping, compliance, health & safety standards, and drinks inventory management.
  • Team Player: Contribute creative ideas to team meetings. Attend tastings, training sessions, and supplier visits to enhance professional and personal development.
  • Maintenance & Operations: Maintain spotless bars throughout shifts, including maintenance of coffee machines, blenders, fridges, and other equipment. Manage overall bar and coffee operations as directed by line managers. Conduct MEP preparations before every service and ensure well-stocked bars.

Skills & Requirements:

  • Accomplished mixology skills and passion for craft; strong barista skills or willingness to learn
  • Enthusiastic with lots of energy, able to stay composed under pressure
  • Understanding of luxury lifestyle market and experience in fast-paced, multi-outlet businesses
  • Focus on customer experience while performing duties
  • Detail-oriented with ability to anticipate issues
  • Excellent communicator with strong organisational skills
  • Friendly demeanour, enjoys supporting colleagues to fulfil potential

The estimated salary for this position is approximately £35,000 per annum, based on industry standards and the location.

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