Customer Service Leader

6 days ago


Kirkwall, Orkney Islands, United Kingdom Travelopia Full time
Customer Service Leader

You will be responsible for leading the customer-facing team and ensuring excellent customer service.

  • Handle customer demands, requests, and claims in collaboration with the Base Manager and Regional Manager as needed, resolving issues promptly.
  • Develop and maintain relations with the local community, building strong partnerships.
  • Capture key customer feedback at the end of each holiday to improve business-critical NPS targets, enhancing customer satisfaction.

Requirements:

  • Customer-oriented approach, prioritizing customer satisfaction.
  • Flexible and able to meet challenges with a proactive attitude, adapting to changing circumstances.
  • Good computer skills with ability to learn cash system and bookings system internally, utilizing technology effectively.
  • Familiarity with the inland waterways industry and boats is an advantage, leveraging expertise.


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