Account Operations Specialist

3 weeks ago


London, Greater London, United Kingdom DDB Full time

About the Role


We're seeking an Account Manager to join our global team, reporting to the Account Director. This key role focuses on creative production management, ensuring efficient account operations and delivering exceptional quality output across our international scope of work.


As the link between Local/Global clients, lead creative agency, and in-house production teams, you'll assess client needs and objectives, manage localisation and production briefs, and maintain stakeholder relationships. Initially focused on Cisco, this account requires engagement between a broad set of stakeholders to achieve success: internally, on the client-side (globally and locally), and with agency-partners (globally and locally).



  • Manage adaptation needs of several markets, working on a range of jobs from ad transcreation to large-scale campaign rollover and media plan fulfillment.
  • Coordinate briefings and workflow of projects with internal production teams (Video, Print, Digital, Translation).
  • Support the AD in preparation of internal reports and client presentations.
  • Ensure adaptation work is done according to brand's guidelines.

About You



  • Proven experience within an agency environment.
  • Account/Production management skills.
  • Excellent communication skills, intuition to customer's business needs, and ability to build robust and collaborative business relationships.
  • Digitally savvy and excited about creative production business.
  • Confident, diplomatic, and goal-oriented, with ability to navigate fast-paced environments.

Requirements



  • Account/Production management skills.
  • Excellent communication skills.
  • Digitally savvy.
  • Confident, diplomatic, and goal-oriented.


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