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Operational Support Team Specialist

1 month ago

Hove, Brighton and Hove, United Kingdom Legal & General Full time
About the Role

We are seeking a highly skilled and experienced Operational Support Team Consultant to join our team at Legal & General Retirement Institutional (LGRI). As a key member of our team, you will play a critical role in supporting the maintenance of scheme data and administering and updating individual member records.

Key Responsibilities
  • Provide efficient administration and claims service to individual scheme members and intermediaries, ensuring accurate and timely processing of Defined Benefit Pension Scheme benefits.
  • Draft and issue clear and concise communication to members and 3rd party intermediaries regarding Defined Benefit Pension scheme benefits, ensuring compliance with current legislation.
  • Responsible for calculating individual Defined Benefits quotations and ensuring that documents/letters and statements are correct, and that Legal & General is protected from any additional payments or cost above those for which the Society is liable.
  • Responsible for the checking of and authorising of the payment of Defined Benefits claims, ensuring accurate and timely processing.
  • Act as technical expert for the team, providing guidance and support on sensitive or priority schemes, and interpreting and keeping up to date with current pensions legislation and HMRC practice.
  • Set up and maintain scheme records, investigating anomalies and taking appropriate action for Bulk Purchase Annuities Defined benefit schemes.
  • Ensure all standard operating procedures are followed for all processes and that a full audit trail exists on the activities carried out to meet regulatory and internal compliance.
About Us

Legal & General is a leading financial services organisation, committed to helping companies and pension scheme trustees honour their defined benefit pension promises to their employees. We strive to be open, mindful, and inclusive, and are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

What We Offer
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
  • Many discounts we offer – both for our own products and at a range of high street stores and online.