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Hybrid Collections Specialist
2 months ago
We are seeking a skilled Customer Service and Collections Specialist to join our team at FinTech People. As a Collections Agent, you will play a crucial role in supporting our client, an award-winning digital lending company, in their mission to provide exceptional customer service and optimize recovery strategies.
Key Responsibilities:
- Respond to customer queries in a timely and efficient manner via phone and email.
- Take a careful and considered approach to handling potentially difficult conversations with customers in financial distress.
- Ensure email and phone correspondence is carried out with a laser focus on treating customers fairly.
- Suggest and help implement new process improvements.
Requirements:
- Experience working in a telephone-based customer service/collections role in an FCA-regulated organization.
- Understanding of Treating Customers Fairly and Consumer Credit Act policies.
About the Role:
This is a fantastic opportunity to join the world of fintech and be part of a business that genuinely cares about, progresses, and values its staff. You will be given full training and tools to carry out your role to a very high standard. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
