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Helpline Advisor

2 months ago

West Midlands, United Kingdom WEBRECRUIT Full time
Job Title: Helpline Advisor

We are seeking a skilled Helpline Advisor to join our team in Birmingham. As a Helpline Advisor, you will provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via our helpline.

Key Responsibilities:
  • Work as part of a team providing crisis prevention support to a range of clients via multichannel communication platforms.
  • Work on a 7-day shift system, including nights.
  • Use professional judgement to assess the needs of service users who present with risk to life and manage and report any matters related to safeguarding.
  • Maintain accurate records and input data monitoring into the database system.
  • Participate in clinical supervision and reflective practice.
  • Provide training, mentoring, and coaching to new recruits.
Requirements:
  • A degree or professional qualification in Health or Social Care, Community Work, or a related discipline.
  • Previous experience of working in an advisory capacity in crisis prevention or mental health.
  • A proven record of working directly with vulnerable young people.
  • Experience of providing advice and guidance via multiple communication channels.
  • The ability to empathise, support, and build rapport with vulnerable people and those who care about them, remaining non-judgemental and adhering to the remit of the service.
Benefits:
  • 28 days' annual leave plus Bank Holidays (pro rata for part-time workers).
  • An attractive pension scheme.
  • Simply Health membership.
  • Enhanced sick pay.