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Witney Store Sales Associate

2 months ago

Witney, Oxfordshire, United Kingdom FatFace Full time
Job Overview

As a key member of our Witney Store team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and serving customers in a friendly, enthusiastic, and professional manner, utilizing your knowledge to help them find the best products to suit their needs.

Key Responsibilities
  • Provide exceptional customer service, ensuring a warm and welcoming experience for all customers
  • Process sales, orders, and refunds efficiently and accurately
  • Process deliveries and help to get new stock onto the shop floor
  • Maintain a clean and tidy store environment, adhering to health and safety standards
  • Stay up-to-date with company activity and promotions, supporting floor moves, sale set-ups, and launches
  • Adhere to all FatFace policies and procedures, ensuring GDPR compliance

Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction
  • Exhibit a passionate commitment to the FatFace brand, demonstrating our brand vision and values
  • Align self to the company's social and environmental mission, championing actions that can be directly impacted
  • Provide a personal, genuine, and authentic approach, acting with integrity and demonstrating a passion for, interest in, and understanding of others
  • Value and respect the team at all levels, getting on well with everyone around you
  • Play an active and positive part in the team, embracing every opportunity to be a part of what's going on

Benefits of Working with Us
  • 25 days holiday plus bank holidays
  • Generous monthly discount allowance
  • Perkbox online platform, offering amazing discounts, home workouts, wellbeing content, and more
  • THRIVE learning management system, providing access to thousands of pieces of learning
  • Dental insurance (employee-funded)
  • Pension scheme
  • EAP support around the clock
  • Sick pay allowances
  • Sabbatical leave in line with service
  • Enhanced Family Friendly policies
  • Refer a friend scheme