Supervisor - Covent Garden

12 hours ago

Islington, Greater London, United Kingdom Blue Octopus Recruitment Ltd Full time
Job Title: Supervisor - Covent Garden

Our client, a renowned lifestyle brand, is seeking a motivated and driven Supervisor to join their team at their Covent Garden store on a full-time, permanent basis.

Job Summary:

The successful candidate will assist the Store Manager with day-to-day duties, overseeing staff and setting the tone of the sales floor, ensuring a customer-focused environment. As an integral member of the team, you will help to maximize store productivity and profitability, as well as provide guidance and assist with staff development.

Key Responsibilities:
  • Assist with running the store on a daily basis, in support of the Store Manager, to ensure all staff are performing to the expected standard.
  • Manage performance and deal with staff issues.
  • Act as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
  • Delegating tasks to employees.
  • Supervising employees and providing additional training and coaching when needed.
  • Handling customer complaints and resolving issues that employees are not authorized to handle on their own.
  • Motivating employees to perform well.
  • Providing a safe and clean work environment.
  • Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.
Requirements:
  • Experience of retail experience, preferably in a fast-paced, high turnover, environment.
  • Strong-minded with an authoritative nature.
  • A great leader, leading by example on a daily basis.
  • Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
  • Capable of working under pressure.
  • Ability to foster teamwork and keep morale high.
  • Attention to small details.
  • Ability to help educate and assist with the growth of others.
  • Flexibility on working hours is essential.
Benefits:
  • Staff Discount
  • Healthcare Cash Plan
  • 25 days holiday as standard increasing with length of service plus bank holidays
  • Access to training and development activities to support your career development
  • Wellbeing support
  • Refer a friend bonus scheme

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