Customer Support Specialist
23 hours ago
Agenda Partnership is seeking a dedicated Customer Support Administrator to join their team on a full-time, permanent basis.
The ideal candidate will be responsible for providing exceptional customer service to new and existing customers, ensuring a positive experience through prompt and professional communication.
Key Responsibilities:
- Manage customer inquiries via phone and email, providing timely and effective solutions.
- Collaborate with the customer service team to prioritize and resolve customer tickets within agreed timeframes.
- Process online quotations and orders, ensuring accuracy and efficiency.
- Work closely with the customer service manager to deliver outstanding service and achieve team goals.
- Assist with delivery issues and provide support to the team with administrative tasks.
Requirements:
- Previous customer service experience, with a proven track record of delivering excellent customer service.
- Excellent communication skills, both verbal and written, with the ability to work in a pressurized environment.
- Experience with online Helpdesk systems, specifically Freshdesk.
- Strong attention to detail and ability to work independently.
This is an excellent opportunity to join a dynamic team and contribute to the success of Agenda Partnership.
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