Customer Support Specialist

23 hours ago


Hertford, United Kingdom Agenda Partnership Full time

Agenda Partnership is seeking a dedicated Customer Support Administrator to join their team on a full-time, permanent basis.

The ideal candidate will be responsible for providing exceptional customer service to new and existing customers, ensuring a positive experience through prompt and professional communication.

Key Responsibilities:

  • Manage customer inquiries via phone and email, providing timely and effective solutions.
  • Collaborate with the customer service team to prioritize and resolve customer tickets within agreed timeframes.
  • Process online quotations and orders, ensuring accuracy and efficiency.
  • Work closely with the customer service manager to deliver outstanding service and achieve team goals.
  • Assist with delivery issues and provide support to the team with administrative tasks.

Requirements:

  • Previous customer service experience, with a proven track record of delivering excellent customer service.
  • Excellent communication skills, both verbal and written, with the ability to work in a pressurized environment.
  • Experience with online Helpdesk systems, specifically Freshdesk.
  • Strong attention to detail and ability to work independently.

This is an excellent opportunity to join a dynamic team and contribute to the success of Agenda Partnership.



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