Business Analyst

3 weeks ago

Fleetwood, Lancashire, United Kingdom Ruby Energy Full time
Business Analyst Job Description

Ruby Energy is seeking a highly skilled Business Analyst to join our Change and Delivery team. As a Business Analyst, you will play a critical role in driving change, transformation, and modernisation across our group of businesses.

Main Responsibilities:

  • Conduct in-depth analysis of business processes, systems, and workflows to identify inefficiencies and opportunities for improvement.
  • Develop business cases and proposals for improvements, clearly outlining benefits, costs, and impacts on the organisation.
  • Engage with stakeholders to gather requirements, ensuring the alignment of initiatives with business goals.
  • Perform as an analyst and, where necessary, support a project manager or act as a PM to facilitate the smooth delivery of projects.
  • Translate analysis findings into actionable project plans, defining scope, objectives, and deliverables.
  • Work closely with the Project Manager to ensure that projects remain on track and are delivered within agreed timelines and budgets.
  • Build and maintain strong relationships with key stakeholders across the business, ensuring a clear understanding of their needs and priorities.
  • Serve as a liaison between business units and the Change and Delivery team, ensuring effective communication and collaboration throughout the project lifecycle.
  • Support design, planning, testing, and development activities for business changes.
  • Take ownership of solutions during the delivery phases, overseeing the go-live processes, and ensuring the smooth transition of change, including new systems, new ways of working and new or re-engineered processes.
  • As part of proposals and solution design, plan the full end to end testing of the changes. Work with Project Managers, business managers and sponsors to ensure this is appropriate.
  • Oversee, take responsibility and facilitate end user training and User acceptance Training (UAT). Ensure it is fit for purpose and linked to the proposed change.
  • Monitor the success of implemented changes, using data and feedback to evaluate effectiveness.
  • Identify further areas for improvement and ensure the long-term sustainability of process improvements.
  • Prepare and maintain comprehensive documentation of business processes, findings, and solutions.
  • Provide regular updates to leadership on project progress, potential risks, and mitigation strategies.

Requirements:

  • Experience in business analysis, preferably (but not essential) within the energy, utilities, Sales or related sectors.
  • Strong knowledge of business operations, particularly in areas such as sales, customer services, billing, and data management.
  • Experience with project management methodologies (e.g., Agile, Waterfall) is a plus.
  • High experience at using Spreadsheets, design tools and planning systems.
  • Previous experience with Project Management working in multiple projects is preferred.
  • Experience with project management methodologies (e.g., Agile, Waterfall) is advantageous.
  • Must be able to work with Microsoft Office suite of Software e.g. Word, Excel, PowerPoint
  • Must be proficient and able to use of Teams, Outlook and File and folder management
  • Familiarity with PMO tools (Jira, MS Project, Monday.com) and IT CRM systems is advantageous.

Competencies:

  • Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress.
  • Data analysis & problem-solving skills: Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutions
  • Strong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation.
  • Project management skillset: Including experience in supporting project delivery.
  • Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements.
  • Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross-functional teams and managing change within a complex organisation
  • Strong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast-paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders.
  • Technical proficiency: Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.

Benefits:

  • Working hours - Monday to Friday
  • Buy & Sell Annual Leave Scheme
  • Employee Assistance Programme (EAP)
  • Access to Employee Health Scheme
  • Career development
  • Employee Recognition Incentives
  • Company events
  • Monthly dress down days
  • Tea & coffee facilities & On-site Canteen
  • Local discounts / benefits

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