Business Operations Senior Specialist and Chief of Staff

2 days ago

Belfast, United Kingdom Symphony Full time

About Symphony

We've spent the last decade building the financial markets' largest and most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

Accelerating Innovation

We're now leveraging our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The Opportunity and Our Ambition

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony, we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

Strategic Operations Manager and Product Liaison

Symphony is seeking a skilled communicator, organizer, and relationship-builder to contribute to the management of the Product & Engineering (PE) Organization. In this role, you will foster connections with key stakeholders and spearhead initiatives within PE alongside strategic partners.

Key Responsibilities:

  • Product Roadmaps: Manage the roadmap creation process to deliver and communicate Product roadmaps every quarter.
  • Innovate Event: Partner with Marketing and Communications teams to facilitate the event (support to CPO and Product leaders in building product demo scripts).
  • Reporting: Enhance visibility regarding product accomplishments, projects, and initiatives at both the company and Board levels. This passes by coordinating content production for Company all hands, Product & Engineering all hands, Board of directors reports & presentations.
  • Meetings Management: Facilitate product senior leadership meetings (e.g. weekly presenter scheduling).

Strategic Program Management

  • Product Lifecycle Management (PLM): Oversee the process in partnership with relevant stakeholders across the company (encompassing Product, Engineering, Marketing, Legal, Security,..) to ensure successful product and feature launches.
  • Additional Assignments: Step in to run programs / transversal initiatives based on management needs.

Business Planning & Operations for Product & Engineering

  • Product & Engineering All Hands: Schedule, build agenda and act as MC for Product & Engineering All Hands.
  • Knowledge Management: Ensure key documentations/materials are always up to date (domain organization mapping, PE org. charts, org-specific chat rooms, distribution lists, confluence pages,..). Promote internal knowledge-sharing through dedicated events such as retrospectives, share outs, and educational sessions.
  • Technical Communications: Act as product owner to deliver timely, high-quality technical documentation and Help Center articles to our customers.
  • Business Planning: Based on needs, support the Strategic Planning & Operations team with budgeting, cost tracking, purchasing, reporting,...related to PE Organization.

Required Qualifications:

  • University degree or equivalent experience in Business Administration, Project management, or related field.
  • Proven experience in the IT sector and/or in a product management group is a plus.
  • Strong organizational skills.
  • Excellent communication and presentation skills.
  • Can build effective working relationships with all levels of seniority.
  • Autonomous and innovative.
  • Appetite for continuous learning.

Compensation:

  • Competitive salary.
  • Bonus Plan.
  • Benefits and Perks vary based on location.

Benefits and Perks:

  • Regional specific competitive benefits.
  • Build your own Benefits (BYOB) perk.
  • Many other fun and exciting benefits and activities.

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