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Deputy Manager

2 months ago

Brecon, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and experienced Deputy Manager to join our team at YHA Brecon Beacons. As a Deputy Manager, you will play a key role in supporting the Hostel Manager in the day-to-day operational management of the hostel and delivering an exceptional customer experience.

Key Responsibilities
  • Support the Hostel Manager in achieving targets across all aspects of hostel operation, including food and beverage, and maximizing revenue while controlling expenditure.
  • Manage a team of employees and occasional volunteers, providing guidance and support to ensure excellent customer service.
  • Contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks as required.
  • Support the management of an operational budget and delivery of Key Performance Indicators (KPIs).
Requirements
  • Previous leadership experience and experience managing budgets.
  • Excellent communication and time management skills, with the ability to work under pressure and manage varying workloads.
  • Knowledge and understanding of YHA's core purpose and values.
  • Experience working in a team environment and ability to build strong relationships with colleagues and customers.
  • Food safety level 2 and APLH level 2 qualifications desirable.
What We Offer
  • A competitive salary range of £28,487 to £31,939 per year, based on a 42.5 hour week.
  • The opportunity to work in a unique and dynamic environment, with a focus on delivering exceptional customer service.
  • Access to YHA's staff discount and cash back portal.
  • Free YHA Membership each year.
  • 10 nights free hostel stays per year for you and up to 3 friends or family.
How to Apply

Submit your CV and complete the application form. If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.