Product Support Engineer

2 weeks ago


Ledbury, United Kingdom Hewett Recruitment Full time
Product Support Specialist

Ledbury, UK

 

About the Role

We are seeking a Product Support Specialist to join our team in Ledbury. As a Product Support Specialist, you will be responsible for diagnosing faults with products, providing technical solutions to customers, and assisting with continuous improvement projects.

 

Key Responsibilities
  • Liaise with customers to assist with their enquiries and provide technical support.
  • Diagnose faults and provide technical support for in-field products.
  • Assist with continuous improvement projects to enhance product quality and customer satisfaction.
  • Develop installation instructions to improve customer clarity and reduce support queries.
  • Provide technical support regarding all aspects of the product line.

 

Requirements
  • Previous experience in a Technical Support/Product Specialist position is beneficial.
  • Experience with using MRP software in a manufacturing environment is essential.
  • Excellent communication skills are required to effectively interact with customers and colleagues.
  • Must be a team player with a willingness to collaborate and contribute to team goals.
  • Must have a UK Driving Licence and Valid Passport for travel.

 

This is an excellent opportunity to join a dynamic team and contribute to the success of our company. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply.



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