Product Support Specialist

1 month ago


Ledbury, United Kingdom Hewett Recruitment Full time

Job Summary:

We are seeking a skilled Product Support Specialist to join our team at Hewett Recruitment. As a Product Support Specialist, you will be responsible for diagnosing faults with products, providing technical solutions to customers, and assisting with continuous improvement projects.

Key Responsibilities:

  1. Liaise with customers to assist with their enquiries
  2. Diagnose faults and provide technical support for in-field products
  3. Assist with continuous improvement projects
  4. Develop installation instructions to improve customer clarity
  5. Provide technical support regarding all aspects of the product line

Requirements:

  1. Previous experience in a Technical Support/Product Specialist position would be beneficial
  2. Experience with using MRP software in a manufacturing environment
  3. Excellent communication skills are essential
  4. Must be a team player
  5. Must have a UK Driving Licence and Valid Passport for travel
  6. Willing to travel to sites to understand the installation process

This is an excellent opportunity to work with a leading engineering solutions provider in the agricultural industry sector.



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