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We are seeking a highly skilled and experienced professional to join our team as a Contract Officer. In this role, you will be responsible for overseeing various customer handling areas of airport operations, ensuring the highest standard of service and following safe & secure working procedures.
{"h3": "Key Responsibilities"}- Oversee all customer handling areas, including check-in, departure gate, transit, and arrival, to ensure accurate and prompt execution by company staff and handling agent staff.
- Assign pre-flight duties to staff and conduct debriefing sessions to discuss discrepancies.
- Direct check-in staff in handling passengers with irregularities, invalid documents, and excess baggage charges.
- Make decisions regarding charging and waiving of excess baggage charges.
- In case of denied boarding, guide check-in staff and deal with passengers, ensuring updates to SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty-free, courier companies, tour operators, and other airline staff.
- Ensure adherence to company policy and local policies for handling delayed services, providing assistance to delayed passengers.
- Ensure handling agents' output meets company standards and agreed contracts.
- Ensure strict adherence to company safety and security standards.
- Ensure company regulations are followed regarding lost, found, or damaged baggage, with timely resolution.
- Ensure staff on shift wear company uniforms to the required standard.
- Ensure adequate stock levels of stationery and supervise distribution.
- Provide quality service to VIPs, unaccompanied children, and other special passengers in arrival, departure, and transit areas, coordinating with lounge staff.
- Communicate with Duty Manager/Airport Manager to upgrade A/C equipment as necessary.
- Liaise with Airport Support Unit/WWCC for VCRS updates in case of misconnections involving rerouting.
- Monitor catering figures and update catering units to prevent wastage.
- Carry out additional tasks or duties assigned by Airport Manager.
- Encourage GHA staff to sell more ancillaries and generate revenue.
- Brief DMs/APM regarding GHA shortfalls on a daily basis.
- Monitor ramp activities.
- Review GSRs and discuss with APM for appropriate action.
Minimum 5 years of relevant experience.
{"h3": "About Application Process"}If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):
