Floor Lead

2 weeks ago

Marylebone, Greater London, United Kingdom Mejuri Full time
About the Role

We are seeking a highly skilled and motivated Floor Lead to join our store leadership team at Mejuri. As a key member of our team, you will be responsible for championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained.

Key Responsibilities
  • Enable a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly execute and coach others to execute our Selling Programs.
  • Remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships.
Requirements
  • Experience in a high-volume retail environment.
  • Adaptable with the ability to think creatively and quickly.
  • Excellent organization and analytical skills.
  • Critical thinking ability - identify potential challenges and develop action plans.
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.
What We Offer
  • A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees).
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.
  • Internal coaching department and learning and development to support career growth and plans for everyone.
  • A generous product discount.
Our Values

We are committed to creating a workplace culture that reflects our values of:

  • FIND A WAY - We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly.
  • RAISE THE BAR - We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes.
  • CUSTOMER OBSESSED - We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions.
  • EMPOWERED OWNERS - We proactively address cross-team challenges, willingly tackle any task big or small, take initiative, and lead by example.
  • JUST DO IT - We make informed decisions quickly, encourage experimentation and learning, encourage thoughtful risk-taking, embrace change, and stay adaptable.
  • HUMILITY - We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment.
  • CURIOSITY - We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress.
  • DRIVE RESULTS - Set clear goals and prioritize tasks, focus on high-impact activities daily, monitor progress through clear metrics, stay persistent and solution-oriented.

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