Customer Service Representative
4 weeks ago
This is a fantastic opportunity for a highly organized and personable individual to join our team as a Customer Service Representative. As the primary point of contact for patients, you will be responsible for providing information on consultations, costs, and other relevant details. You will also be required to respond quickly and efficiently to all incoming bookings and enquiries, providing accurate and professional information to our clients.
The ideal candidate will have exceptional communication skills, both written and verbal, and be able to multitask and handle several clients at one time professionally and calmly. You will also be responsible for maintaining up-to-date and accurate patient records on our CRM system, ensuring compliance with clinic policies and data protection laws.
As a key member of our team, you will be expected to provide compassionate and professional support to patients, addressing any concerns or questions they may have regarding their medical journey. You will also be required to cover for the Receptionist when necessary, e.g., covering sick leave or any other emergency.
Key Responsibilities:
- Provide exceptional customer service and ensure all patients have the best experience from beginning to end of their treatment.
- Act as the primary point of contact for patients, providing information on consultations, costs, etc.
- Respond quickly and efficiently to all incoming bookings and enquiries.
- Maintain up-to-date and accurate patient records on CRM in compliance with clinic policies and data protection laws.
- Cover for the Receptionist when required.
Essentials:
- Working well under pressure and meeting deadlines.
- Having excellent verbal and written communication skills.
- Being self-motivated, proactive, and result-oriented.
This is a Monday to Friday, 9am - 5:30pm role with excellent health benefits, including healthcare, pension, and discretionary bonus.
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