Business Administration Professional

4 weeks ago

London, Greater London, United Kingdom Murphy Full time

About the Role:

Murphy is looking for a skilled Business Administration Apprentice to join our team. As a Business Administration Apprentice, you will have the opportunity to learn and develop your academic knowledge and gain experience in all aspects of customer care.

Main Responsibilities:

  • List and maintain a database of all key stakeholders and interested parties.
  • Keep all stakeholders informed about the scheme and especially any activities that may affect the public.
  • Support and attend client-led customer/stakeholder drop-in sessions.
  • Support the investigation of insurance claims on behalf of the client.
  • Manage and investigate complaints, both directly and in support of the client.
  • Act as the main point of contact between the project and communication teams.
  • Work with project teams on site to build relationships with communities impacted by our work and identify opportunities to support local initiatives in line with our values.
  • Support the client's communications manager to develop internal and external stakeholder plans, including communications calendars, key messages, identifying stakeholders, and developing methods of engagement.
  • Develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.
  • Proactively gather information and update relevant comms channels – including digital – with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.
  • Work closely with site teams to support any project community outreach events management, including regular team events.
  • Plan and deliver local information/engagement events.
  • Develop and plan proactive community giving programs, e.g., volunteering, school engagement, and STEM activities, with any communications needs, including collating case studies and success stories.
  • Support emergency incidents on site as needed.
  • Minimise disruption during construction, allaying unwarranted fears about delays, and provide accurate and timely information.
  • Advise and support project staff on public liaison matters.

About the Apprenticeship:

  • This apprenticeship follows the Business Administrator Level 3 apprenticeship standard, which takes 18 months to complete.
  • As part of this apprenticeship, you will develop your skills and knowledge in business administration, customer care, and communication.
  • You will have the opportunity to work with a dedicated team and gain hands-on experience in a real-world environment.
  • Upon completion of the apprenticeship, you will have a recognized accreditation and a range of skills and knowledge that will prepare you for a successful career in business administration.

About Murphy:

Murphy is a leading international, multi-disciplined engineering and construction company founded in 1951. We operate in the United Kingdom, Ireland, and North America and provide better engineered solutions to infrastructure sectors, including transportation, water, power, and natural resources.

At Murphy, we value diversity and inclusion and are committed to building a culture where everyone can thrive. We offer a range of benefits, including dedicated professional development, 27 days holiday, and a contributory pension scheme.

What You'll Get:

  • Dedicated and continued investment in your professional development.
  • Murphy is committed to building a diverse and inclusive culture, making Murphy a great place to work where we can all thrive.
  • 27 days holiday, plus bank holidays, with the option to buy an additional 2 days holiday each year.
  • Charity is at the heart of Murphy values; you will receive 2 days leave per year to donate your time to a charity of your choice.
  • Discretionary annual bonus and annual salary review.
  • Above market rate contributory pension scheme.
  • Life assurance, health screening, and enhanced sick pay.
  • Enhanced maternity and paternity pay and a maternity returners bonus.
  • Extra weeks holiday for all employees getting married and a wedding bonus.
  • Subsidised canteen facilities in core locations.
  • Other Murphy benefits, including retail discounts and cashback, discounted gym memberships, cycle to work scheme, etc.
  • Access to Murphy Wellbeing: you will have access to a host of online tools, mental health-trained colleagues, and if needs be, external professional support because we understand that work and life offers challenges that sometimes need a little extra support.

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