IT Support Specialist

1 week ago


Longton, Stoke-on-Trent, United Kingdom Adria Solutions Ltd Full time
IT Support Technician – Stoke on Trent

We are seeking a skilled IT Support Technician to join our team at Adria Solutions Ltd in Stoke on Trent. As an IT Support Technician, you will provide first-line technical support to end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities:

* Provide efficient and professional first-line technical support to end-users.

* Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.

* Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.

* Collaborate with colleagues to implement and maintain IT infrastructure solutions.

Requirements:

* Ideally, 1-2 years of experience in an IT support role.

* Hands-on expertise in Active Directory and Azure administration.

* Knowledge of networking principles and protocols.

* Familiarity with ticketing systems and IT service management tools.

* Familiarity with 3CX Voice over IP systems/technologies would be advantageous.

Benefits:

* A dynamic and collaborative work environment.

* Opportunities for professional development and training.

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