IT Support Specialist
1 week ago
We are seeking a skilled IT Support Technician to join our team at Adria Solutions Ltd in Stoke on Trent. As an IT Support Technician, you will provide first-line technical support to end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
* Provide efficient and professional first-line technical support to end-users.
* Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.
* Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.
* Collaborate with colleagues to implement and maintain IT infrastructure solutions.
Requirements:
* Ideally, 1-2 years of experience in an IT support role.
* Hands-on expertise in Active Directory and Azure administration.
* Knowledge of networking principles and protocols.
* Familiarity with ticketing systems and IT service management tools.
* Familiarity with 3CX Voice over IP systems/technologies would be advantageous.
Benefits:
* A dynamic and collaborative work environment.
* Opportunities for professional development and training.
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