IT Support Specialist

1 day ago


Longton, United Kingdom Adria Solutions Ltd Full time
IT Support Technician – Stoke on Trent

Adria Solutions Ltd is seeking a skilled IT Support Technician to join our team in Stoke on Trent. As an IT Support Technician, you will provide first-line technical support to end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities:
  • Provide efficient and professional first-line technical support to end-users.
  • Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.
  • Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.
  • Collaborate with colleagues to implement and maintain IT infrastructure solutions.
Requirements:
  • Ideal 1-2 years of experience in an IT support role.
  • Hands-on expertise in Active Directory and Azure administration.
  • Knowledge of networking principles and protocols.
  • Familiarity with ticketing systems and IT service management tools.
  • Familiarity with 3CX Voice over IP systems/technologies would be advantageous.
Benefits:
  • A dynamic and collaborative work environment.
  • Opportunities for professional development and training.


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