Assistant Bakery Staff Member

4 weeks ago

Valley, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative/Deli Department Team Member (SPAR)

As a valued member of our team, you will play a vital role in supporting our store management and delivering exceptional customer experiences in our busy Deli Department. Your responsibilities will include assisting in maximising sales and profit by carrying out allocated tasks, ensuring great customer service, and contributing to the continuous improvement of the store.

Our company, AF Blakemore & Son Ltd, is a forward-thinking family-owned business that has grown from humble beginnings into a leading convenience retailer in the UK. We own 260 SPAR convenience stores and employ over 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are committed to creating a positive and supportive work environment.

Key Responsibilities:

Customer Service:

  • Preparing of all sandwich ingredients, to include cooking breakfast and lunch items, baking of cookies/bread and washing, cutting, slicing, chopping and grating of ingredients, in accordance with established guidelines.
  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
  • Adhering to all food handling, safety, and sanitation standards when storing/preparing/serving food and cleaning the department.

Store Operations:

  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.

Key Skills and Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follows instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy desirable.
  • Keen and enthusiastic approach to working both in a team and independently.
  • Previous cash handling experience is preferred but not essential.

What's in it for you?

  • Excellent benefits package including: holiday, maternity and paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development.
  • Gain hands-on experience in a high volume, fast-paced convenience store.
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
  • Proactive promotion of internal candidates.
  • Paid Breaks.
  • Free Tea & Coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and Rotas via HR/Payroll portal.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Company Pension Scheme.
  • NEST pension scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • Extra Holidays - Purchase Scheme.
  • Cycle to work - Bicycle purchase scheme.
  • Long Service Awards.

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