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Front of House Team Member

2 months ago

Middlesbrough, Middlesbrough, United Kingdom Stonegate Group Full time

Location: Flares & Popworld

We're seeking a talented and enthusiastic individual to join our Front of House team as a Customer Experience Specialist. As a key member of our team, you'll play a vital role in delivering exceptional service to our guests, ensuring they have an unforgettable experience at Flares & Popworld.

Key Responsibilities:

  • Welcome and engage every guest, creating a warm and welcoming atmosphere
  • Prepare and serve high-quality food and drink, exceeding our guests' expectations
  • Make recommendations that elevate guest experiences, showcasing our venue's offerings
  • Maintain a clean and safe environment for guests and colleagues, upholding our high standards

What We Offer:

  • Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Estate
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • David Lloyd Corporate Discount Rates
  • Vitality Healthcare
  • Discounted Dental Insurance
  • Wagestream – Early access to your earned wages

About Us:

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One, and Popworld. We're passionate about delivering exceptional experiences for our guests and creating a fun and lively atmosphere in our venues.

Equal Opportunities:

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids, or adaptations can be put in place to assist you. Please contact Flares & Popworld directly.