Commercial Operations Manager
4 days ago
About the Company
Established in [insert location], MTrec Commercial is a successful business with a reputation for excellence in the industry. We're looking for an experienced Customer Service Team Lead to join our team in Northumberland.
The ideal candidate will be responsible for leading the customer service team, setting clear KPIs, and promoting a high-performance culture. This role offers the opportunity to make a real impact and contribute to the company's continued success.
About the Role
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- To lead the customer service team and promote a high-performance culture;
- To set clear KPIs and objectives for the team and ensure they are met;
- To develop and implement policies and procedures to improve the customer service experience;
- To work closely with the sales director to set and track sales targets and KPIs;
- To provide coaching and training to team members to help them achieve their full potential.">
What You'll Need
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- A strong educational background and relevant experience in leading, motivating, and inspiring others in a customer service and commercial environment;
- Excellent communication and interpersonal skills;
- Ability to plan and prioritise a busy workload;
- Proficiency in Microsoft Office packages and good working knowledge of SAP;
- A positive attitude and willingness for continuous improvement.">
Earnings: £35,000 - £45,000 per annum, depending on experience
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