Operational Risk Specialist

5 days ago


Chard, Somerset, United Kingdom Dixons Carphone Full time

Currys is a leading technology retailer seeking an experienced Risk Management Lead to join our Customer Management Centre in the UK.

As a senior risk professional, you will play a pivotal role in developing, embedding, and facilitating our customer management centre risk management and compliance framework. This position requires strong collaboration, relationship building, and influencing skills to manage key stakeholders at all levels.

The ideal candidate will have demonstrable experience in risk assessment and compliance within a financial services organisation, with a strong understanding of Financial Services Regulations. Experience in using risk and control frameworks is desirable, although training will be provided.

We are offering a competitive salary of £70,000 per annum, plus a performance-related bonus and a range of wellbeing initiatives. Our hybrid working model allows for flexible remote work, with regular face-to-face meetings in Sheffield, Warrington, or Loughborough.

Key Responsibilities:

  • Develop and maintain the customer management centre risk management and compliance framework.
  • Oversight of risks and issues, assurance, and timely reporting to key stakeholders.
  • Facilitating the identification, analysis, and evaluation of operational risks and controls across all areas of the customer management centre.
  • Maintaining, reviewing, and overseeing R&C policies as appropriate.
  • Coordinating and managing the effective recording, analysis, and reporting of incidents.

Requirements:

  • Demonstrable risk assessment and compliance experience within a financial services organisation.
  • Strong collaboration, relationship building, and influencing skills.
  • Experience in using risk and control frameworks (desirable).
  • Ability to effectively communicate written and verbal recommendations to a wider audience, including leadership teams.


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