Financial Discrepancy Specialist

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Next Payments Full time
About Next Payments: As a dynamic and innovative fintech company, we are committed to delivering cutting-edge payment solutions. Our team is dedicated to providing exceptional customer service and support to our clients.

The role of Treasury Support Officer plays a vital part in ensuring the smooth operation of our financial systems. You will be responsible for resolving discrepancies caused by technical issues or user error, as well as coordinating with external third-party service providers to resolve disputes. Your expertise in cash management and discrepancy analysis will be invaluable in helping us maintain the highest level of service quality.

This position requires approximately 2 years of previous experience in IT-related Helpdesk/System Operations. Previous knowledge or experience in accounts/discrepancy analysis is desirable, as is previous experience with Call Management Systems and monitoring systems. We offer a competitive salary package, including an estimated £42,500 per annum, depending on location and experience.

Key Responsibilities:
  • Liaise directly with customers to resolve discrepancy problems caused by operational or technical issues.
  • Liaising and coordinating with external third-party service providers to resolve discrepancy or disputes.
  • Provide financial and technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal/Pago terminal discrepancies.

About This Role: We are looking for an experienced Treasury Support Officer to join our team. If you have a strong background in cash management and discrepancy analysis, and excellent communication skills, we would love to hear from you.

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