ServiceNow Solutions Architect

4 days ago

London, Greater London, United Kingdom Methods Business and Digital Technology Full time
Job Title: ServiceNow Solutions Architect

We are seeking an experienced ServiceNow Solutions Architect to join our team at Methods Business and Digital Technology. As a ServiceNow Solutions Architect, you will be responsible for designing and implementing end-to-end ServiceNow solutions that address complex business challenges.

Key Responsibilities:
  • Lead the design of ServiceNow solutions that meet the organisation's current and future business needs.
  • Collaborate with client stakeholders to gather, analyse, and document detailed requirements.
  • Develop the architectural blueprint for ServiceNow solutions, considering factors such as scalability, security, performance, and integration requirements.
  • Assess new ServiceNow features, modules, and integrations to determine their suitability for our clients' needs.
  • Establish and enforce governance policies, best practices, and coding standards to ensure the consistency, maintainability, and security of ServiceNow configurations.
  • Define and oversee integration strategy, including designing integrations between ServiceNow and other systems or applications.
  • Ensure that ServiceNow solutions adhere to security standards, regulatory compliance, and data protection requirements.
  • Architect solutions with scalability and optimal performance in mind.
  • Develop and maintain a ServiceNow roadmap and value realisation plan that aligns with the client's strategic objectives.
  • Stay informed about industry trends and emerging technologies to continuously enhance ServiceNow solutions.
  • Provide quality assurance to ServiceNow implementations, overseeing thorough testing to ensure performance, functionality, and security.
  • Create comprehensive technical documentation for solutions, including design documents, configuration details, and best practices.
  • Communicate effectively with various stakeholders, including clients, project managers, and development teams.
  • Create and oversee internal mentoring, training, and development programmes to foster a culture of continuous learning.
  • Implement coding and configuration standards to maintain consistency and quality.
  • Support the sales cycle by providing inputs to Pre-Sales collateral and bid responses.
  • Provide thought leadership and expertise to our strategic accounts.
  • Attain and maintain relevant ServiceNow certifications to stay current on platform developments.
Requirements:
  • Strong relationship-building, influencing, negotiating, and facilitation skills with customers and colleagues.
  • Excellent written and verbal communication skills, articulating complex technical information convincingly at all levels.
  • Able to work with minimal supervision, consistently delivering quality to deadlines and escalating issues and blockers in a timely manner.
  • Experience of working in a client-facing role in a professional services organisation.
  • Expert knowledge of the ServiceNow platform, beyond ITSM.
  • Design of complex integrations between ServiceNow and other enterprise solutions.
  • ITIL and/or TOGAF qualified.
  • Experience of working with Agile SDLC methods.
  • Experienced in data architecture and master data management.
  • A high level of general, technical knowledge including current, emerging, and future technology market trends and their impact on business.
  • Good knowledge of Business Architecture, including business and technology strategies, operating models, process models, business and technology capability models and taxonomies.
  • Good knowledge and experience of modelling languages, e.g. UML, ArchiMate and BPMN.
  • Practical understanding of GDPR and ISO.
  • Experienced in developing analysis, presentations, and support material to successfully implement strategy or change initiatives.
  • Experience in managing large projects and programmes in an enterprise environment.
Benefits:
  • Autonomy to develop and grow your skills and experience.
  • Be part of exciting project work that is making a difference in society.
  • Strong, inspiring and thought-provoking leadership.
  • A supportive and collaborative environment.

We offer a range of benefits, including access to LinkedIn Learning, a management development programme, and training. We also offer a 24/7 confidential employee assistance programme, flexible working, and a range of social benefits. For a full list of benefits, please visit our website.

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